• 15 days Annual Leave
• Work Location: Central
• Previous banking experience is preferred but not a must

Responsibility

• Explore and validate the needs of banking customers’ needs, painpoints and requirement by applying the appropriate research methodology to help inform UX direction and solve key issues in hand
• Collaborate with different product managers and project teams in understanding their needs, make suitable recommendation and design research plans to align with overall product strategy
• Conduct different types of research, workshops, interviews and usability testing for different products during all phases of design
• Manage all research preparations including recruitment, screening of participants and scheduling of sessions; manage external research vendors for larger scale projects
• Conduct user interviews, workshops and usability testing, interpret and synthesize data
• Analyse data and key learning to develop actionable recommendations to key stakeholders
• Present and communicate research analysis clearly and be able to present to key stakeholders effectively
• Able to sell, support, explain, and simply present usability approach and research to various audience types from sophisticated design experts to non-designers
• Collaborate closely with other teams to ensure relevant data/insights are incorporated
• Advocate the benefit of user-centered design approach to the wider organisation
• Support UX designer in creating design concepts, wireframes and clickable prototype for usability testing and / or design concept testing  

Requirement

• At least 3 years of experience working in research and UX related industries
• Ability to solve complex design research challenges
• Have working knowledge on different types of research methodologies, both quantitative and qualitative
• Hands on experience in all aspects of design research, including recruitment, scheduling and logistics; understanding protocol; moderation skills; analysis; research deliverables and presentation of deliverables 
• Ability to communicate effectively with colleagues, stakeholders and vendors, previous experience in research vendor management is a plus
• Ability to deliver results on time and within budget
• Open to explore different types of research methodologies; flexible in approaches to see opportunities for design research
• Ability to work with multiple parties both internal and external to the bank
• Be able to advocate customer-centric approaches within the bank
• Comfortable with ambiguity yet be able to work through uncertainty
• Strong strategic, analytical, and problem-solving skills
• Strong verbal and written communication skills with the ability to influence the design team, stakeholders, product managers and others. 
• Proven collaborative and teamwork skills
• Strong project management skills and be able to work under pressure
• Passionate about UX design and putting user first
• Understand UX basics such as personas, user journeys and flows, wireframing and conducting usability studies,
• Working Knowledge in using design and prototyping tools, such as Figma
• Have the drive the change the status quo
• Last but not least, curious about people

If you are interested in this role, click “Apply”