Our client is looking for Operation Lead.

Job responsibilities:

• Owner of the Operation team of Customer Support, Visa application, Sales Retention etc. 
• Responsible for HK Operation team management and development.
• Plan and manage all the service processes to deliver timely and efficient service to ensure high customer satisfaction.
• Ensure achievement of quantitative and qualitative external customer satisfaction goals in order to meet excellent service quality.
• Own and drive the strategic resources planning and talent development for the service team.

 Job requirements:

• Minimum 3 years of experience in service function with at least 1 years’ experience team management.
• BS Degree in business or relevant major.
• Good language skill in both English and
• Experience in a sales & service organization, especially in service industry.
• Ability to motivate, provide leadership and a participative organizational climate to selectively attract and retain professional staff.
• Mindset to continuously improve processes.
• Ability to analyze complex business issues and isolate root causes and work towards a simpler and more efficient process. Service minded.
• A good team player with excellent communication and interpersonal skills.
• ERP knowledge, preferably SAP plus Microsoft office tools.
• Willing to travel.