Job Highlights

• Work closely with departments and stakeholders in the group
• 4+ years of experience in client service/ public relations field
• Permanent role, Discretionary Bonus, Medical coverage

Responsibilities:

• To lead and supervise the Public Relations team to deliver Calls/Emails/Live Chats services in a timely, efficient and quality manner
• Effectively coach and motivate team members and foster collaboration by recognizing positive attitude and behaviour
• Ensure the team is fully equiped with all new information related to products, procedures, guest needs and company related issues, changes or actions
• Provide performance feedback and coaching on a regular basis to each team member
• Prepare daily/weekly/monthly operation reports

Requirements:

• Higher Diploma holder or above with minimum of 3 years’ experience in public relations/ operation/ customer service
• Strong leadership skills with ability to drive performance management
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
• Strong analytical and organizational skills
• Ability to prioritize and manage multiple responsibilities and projects
• Proficiency in written and spoken English, Cantonese and Mandarin

Our client offers attractive benefit, package and excellent career development opportunities, including quarterly/year-end bonus, training, life and medical Insurance.