Guest Relations Executive/ Customer Service &Lounge/26-35k/Luxury Hotel / Retail

Central, Hong Kong
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  • Top Tier Luxury Retail Brand
  • Office hour, Monday - Friday, 5 days' work week
  • Guest Relations / Customer Service / Lounge

Job Highlights

  • Global leader in luxury goods, with over 100 years of history.
  • Top Tier Luxury industry
  • Exciting opportunities to engage with high-net-worth clientele.

 

Key Responsibilities

  • ensuring personalized service and fostering long-term client relationships.

  • Act as an ambassador of the brand, building and maintaining strong client relationships.
  • Provide top-tier customer service, assisting clients with both pre- and post-sales inquiries.
  • Facilitate sales through understanding client needs and delivering tailored experiences.
  • Collaborate with team members to ensure smooth boutique operations and exceptional client satisfaction.
  • Complaint handling

 

Ideal Candidate Profile

  • 3-5 years of experience in Luxury hospitality / guest relations / Concierge / Front Officer / Club Lounge Concierge.
  • Fluent in Cantonese, English, and Mandarin.
  • Strong interpersonal skills and a passion for delivering exceptional service.

 

Benefits

  • Working Hours: 10am-7pm, 5 days,
  • Career Development: Comprehensive training and clear progression path.
  • Incentives: Performance-based bonuses




Type: Permanent

Category: Retail/Consumer Goods - No Selection Required

Reference ID: 220-20250402-KK_copy

Date Posted: 02/04/2026

Shortcut: http://jobs.manpowergrc.hk/KDuIwO

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