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Responsibilities:

Oversee and lead the customer service team based in Zhuhai, offering hands‑on direction in daily operations to improve service standards, productivity, and overall customer experience.
Design, refine, and execute customer service procedures to ensure smooth, professional service delivery aligned with industry best practices, while supporting revenue growth and business objectives.
Manage customer communications including enquiries, bookings, complaints, and special cases, delivering timely solutions and maintaining strong, long‑term relationships with premium clients.
Monitor, evaluate, and interpret customer feedback and service performance data to drive ongoing enhancements to service quality, products, and internal processes.
Support the day‑to‑day management of the Zhuhai office by working closely with internal teams (such as operations, frontline staff, and marketing) to ensure effective coordination and seamless service delivery.
Provide customer service support for the Zhuhai market and collaborate with teams handling Hong Kong and Macau operations as part of the company’s regional growth strategy.

Requirements:

Excellent interpersonal and leadership skills, with the ability to motivate and guide teams to achieve service excellence and commercial targets.
Strong knowledge of customer service operations, with at least 3–5 years of experience in supervising or managing teams; background in beauty, cosmetics, or other high‑end service sectors is an advantage.
Customer‑focused and solutions‑driven, capable of handling escalated cases and resolving complex or sensitive client issues independently.
Data‑driven mindset, able to analyze service metrics and customer insights to implement improvements and support sales performance.
Preference for Hong Kong residents currently based in Zhuhai; fluent in Cantonese, with basic Mandarin and functional English communication skills.
Bachelor’s degree or higher, with a strong sense of professionalism and service culture; experience managing offices in Zhuhai or cross‑border operations is a plus.

Type: Permanent

Category: Customer Service - No Selection Required

Reference ID: 228-20042026-HR3

Date Posted: 20/04/2026

Shortcut: http://jobs.manpowergrc.hk/euZCun