• Energy/Commodity exp preferred
• Drive retention & up-sell
• AI + data analytics a plus

We are looking for a Customer Success Manager on behalf of our client – a 6‑month contract role in Hong Kong, requiring fluency in English, Cantonese and Mandarin, with strong preference for energy/commodity industry experience.

Responsibilities:

• Support customers and sales teams in pre‑sale and post‑sale activities to drive revenue and retention (e.g., training, adoption analysis, problem‑solving).

• Act as the primary liaison between the business unit and customers on product, service, and technology issues.

• Deliver customer training via on‑site visits, virtual meetings, phone, or email to embed products into customer workflows.

• Monitor customer health metrics, conduct regular check‑ins / business reviews, and proactively address churn risks.

• Identify up‑sell / cross‑sell opportunities and share leads with the sales team.

• Leverage AI technologies and data analytics (e.g., Power BI, Tableau) to enhance customer experience and product usage.

• Manage special projects, maintain CRM logs, and act as a subject‑matter expert in one of four areas: Management, Customer Needs, Technology, or Training.

Requirements:

• Bachelor’s degree in Business, IT, or a related field.

• 5‑8 years of experience in customer success, account management, or a similar role (global/national organisation experience preferred).

• Fluent in English, Cantonese, and Chinese (spoken & written).

• Strong technical aptitude – familiarity with CRM tools, AI platforms, data analytics (Power BI/Tableau), and automation is a strong advantage.

• Experience in the Commodity or Energy industries is highly preferred.

• Excellent communication, organisational, and time‑management skills; ability to work independently and under pressure.

• Resourceful, adaptable, detail‑oriented, and results‑driven with a positive attitude.