• Server change and service transition
• ITIL frameworks and service transition
• IT service management

• Handle the end-to-end service transition process, from planning and execution to post-launch support.
• Redefine and continuously enhance transition workflows, procedures, and governance models.
• Develop and handle transition plans and risk assessments
• Act as the primary point of contact for service acceptance within the project delivery lifecycle.
• Collaborate with IT project teams, portfolio managers, and system owners to define clear transition scope, timelines, and deliverables.
• Partner closely with Operations teams to guarantee their readiness for new services, including support models, documentation, and controls.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related disciplines.
• At least 8 years of experience in IT service management, IT operations, or project delivery.
• Strong understanding and practical application of ITIL frameworks, service transition
• Proven ability to manage multiple, concurrent transitions or projects in a fast-paced environment.
• ITIL-relevant certification holder with proven experience in project management.
• Proficiency in both written and spoken English, Chinese (Cantonese and Mandarin).