Apply

Responsibilities

Handle customers enquires in relation to account opening and other banking products and services via phone, livechat and emails in a professional manner.
Handle customer's complaint in accordance with the regulatory requirements and internal policies/procedures.
Work closely with the Operations Department and manage outbound review check.
Prepare reports for the supervisor.
Reviewing operation procedures and provide quality insights.
Handle ad-hoc tasks assigned.

Requirement

Diploma holder or above in any disciplines
1 year working experience, customer service or complaint handling experience in retail or corporate banking sector is preferred
Customer oriented mindset with commitment to deliver quality service
A good team player with strong interpersonal and communication skills
Willing to work in shifts
Excellent command of both spoken and written English and Chinese, including Putonghua

Interested parties please submit your full resume with current and expected salary by clicking "Apply Now".

Type: Contract

Category: Customer Service - No Selection Required

Reference ID: 104-08122025-YC

Date Posted: 08/12/2025

Shortcut: http://jobs.manpowergrc.hk/npTGmV