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Responsibilities:

Provide comprehensive customer service, assisting walk-in clients and handling banking, investment, and insurance inquiries by phone and email.
Address customer inquiries and complaints.
Prepare reports regarding complaint cases.
Oversee the day-to-day operations of the Customer Service Department.

Requirements:

Diploma / Associate degree or higher
Minimum 3 years of experience in retail banking, phone banking, or securities firms
Customer support experience is a distinct advantage.
Completed HKSI Papers 1, 7, 8 and IIQE Papers 1, 2, 3.
Strong communication and interpersonal skills
Can work under pressure
Fluent in English and Cantonese, with a good command of Mandarin

Type: Contract

Category: Corporate Banking - No Selection Required

Reference ID: 101-06052026-NW

Date Posted: 06/05/2026

Shortcut: http://jobs.manpowergrc.hk/e6QhK0