• Adobe Creative Suite software, and Premier Pro
• Content creation, design storyboards, copywriting, video script
• Social media post, newsletters, press release (public posting)

On the job you will: 

Work closely with the Senior Director of Customer Experience & Transformation on the following key areas:

• Define internal communications strategy to drive culture change, embed a customer-centric mindset and evidence continued momentum through sharing customer and advisor stories, highlighting achievements and showing the impact of teams across the organization
• Craft change management communications for employees, distributors and customers to support launches for strategic customer initiatives and drive adoption/utilization
• Develop an exciting range of multimedia content, from video shooting and editing to animation, custom GIFs and internal social media posts
• Drive a holistic program of recognition and coordinate celebration events for the customer-facing and back-office teams that own the experiences across our most critical customer touchpoints
• Provide communications support for the various announcements, workshops and training series driven by the Customer Experience & Transformation team
• Measure content performance and impact
• Provide presentation development and logistics support for Steering Committee meetings and regional submissions

We are looking for someone with: 

• Minimum 4 years’ experience copywriting and editing for an in-house communications team, advertising/PR agency or media company, or equivalent experience
• Experience briefing and managing an external/offshore production team
• Extensive body of professional work that demonstrates a knack for simplifying the complex and presenting it in a compelling way through storytelling
• Excellent communication skills in English (written and verbal) with a thorough understanding of the styles required for editorial, video/audio scripts and social media posts; proficiency in Cantonese and/or Mandarin Chinese a strong advantage
• Knowledge of video editing software (preferably Adobe Premiere) and experience ideating, managing and publishing video content
• Excellent people and influencing skills to collaborate across different departments and build strong working relationships
• Excellent organization and project management skills to manage regular reporting deadlines and keep track of follow-up actions across multiple teams
• Proactive attitude and growth mindset, able to adapt to change and demonstrate a desire to continually test, learn and improve

The following experience will be an advantage: 

• Experience in any of the following functional areas:

• Customer Experience
• Change Management
• Communications & Marketing

• Experience in Financial Services/ Insurance Industry
• Working knowledge of Adobe Creative Suite software

The Opportunity

We are seeking a self-motivated Manager to join as a core member of the Customer Experience & Transformation team, driving the ongoing culture change toward becoming the most digital, customer-centric global insurer in our industry and supporting internal and external communications for strategic customer initiatives.  This is an excellent opportunity for an energetic marketing or communications professional looking to develop their change management skills and drive culture change across our organization.

You will be responsible for delivering communications across multiple channels, clarifying how key initiatives align with our strategy, keeping employees informed on our progress and recognising those who live out our values.

Y

ou will have regular exposure to senior leaders and be tasked with ideating, creating and tracking compelling content that keeps employees engaged and fosters a high-performance culture.

Interested parties please email a MS Word version resume and expected salary to  aston.yeung@manpowergrc.hk (cc: it@manpower.com.hk) and quote the job reference no.