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About Us
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Accolades
Research Center
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Jobs Search
Featured Company
Workforce Insights Center
Services
Permanent Recruitment
Temporary & Contract Recruitment
Temporary-to-Permanent
Right Management
Healthcare Personnel Recruitment
Information Technology Personnel Recruitment
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釋放人才的發展潛能
Unleash the Power of Human Potential
釋放人才的發展潛能
Unleash the Power of Human Potential
釋放人才的發展潛能
Unleash the Power of Human Potential
Operation Manager / Senior Operation Specialist (30K)
Applying
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Sales / CS experience in medical equipment/ healthcare device.
7 years of experience in service function
Dynamic culture
Our client is looking for Service Manager.
Job responsibilities:
Owner of the Operation team of Customer Support, Visa application, Sales Retention etc.
Responsible for HK Operation team management and development.
Plan and manage all the service processes to deliver timely and efficient service to ensure high customer satisfaction.
Ensure achievement of quantitative and qualitative external customer satisfaction goals in order to meet excellent service quality.
Own and drive the strategic resources planning and talent development for the service team.
Job requirements:
Minimum 3 years of experience in service function with at least 1 years’ experience team management.
BS Degree in business or relevant major.
Good language skill in both English and
Experience in a sales & service organization, especially in medical device, life science instrument, and healthcare equipment industry.
Ability to motivate, provide leadership and a participative organizational climate to selectively attract and retain professional staff.
Mindset to continuously improve processes.
Ability to analyze complex business issues and isolate root causes and work towards a simpler and more efficient process. Service minded.
A good team player with excellent communication and interpersonal skills.
ERP knowledge, preferably SAP plus Microsoft office tools.
Awareness for compliance.
Willing to travel.
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