Operation Manager / Senior Operation Specialist (30K)
Hong Kong
- Sales / CS experience in medical equipment/ healthcare device.
- 7 years of experience in service function
- Dynamic culture
Our client is looking for Service Manager.
Job responsibilities:
- Owner of the Operation team of Customer Support, Visa application, Sales Retention etc.
- Responsible for HK Operation team management and development.
- Plan and manage all the service processes to deliver timely and efficient service to ensure high customer satisfaction.
- Ensure achievement of quantitative and qualitative external customer satisfaction goals in order to meet excellent service quality.
- Own and drive the strategic resources planning and talent development for the service team.
Job requirements:
- Minimum 3 years of experience in service function with at least 1 years’ experience team management.
- BS Degree in business or relevant major.
- Good language skill in both English and
- Experience in a sales & service organization, especially in medical device, life science instrument, and healthcare equipment industry.
- Ability to motivate, provide leadership and a participative organizational climate to selectively attract and retain professional staff.
- Mindset to continuously improve processes.
- Ability to analyze complex business issues and isolate root causes and work towards a simpler and more efficient process. Service minded.
- A good team player with excellent communication and interpersonal skills.
- ERP knowledge, preferably SAP plus Microsoft office tools.
- Awareness for compliance.
- Willing to travel.
Type:
Permanent
Category: Customer Service - No Selection Required
Reference ID:
KWW_112124_copy_copy
Date Posted:
28/06/2023