• Sales / CS experience in medical equipment/ healthcare device.
  • 7 years of experience in service function
  • Dynamic culture

Our client is looking for Service Manager.

Job responsibilities:

  • Owner of the Operation team of Customer Support, Visa application, Sales Retention etc. 
  • Responsible for HK Operation team management and development.
  • Plan and manage all the service processes to deliver timely and efficient service to ensure high customer satisfaction.
  • Ensure achievement of quantitative and qualitative external customer satisfaction goals in order to meet excellent service quality.
  • Own and drive the strategic resources planning and talent development for the service team.

 Job requirements:

  • Minimum 3 years of experience in service function with at least 1 years’ experience team management.
  • BS Degree in business or relevant major.
  • Good language skill in both English and
  • Experience in a sales & service organization, especially in medical device, life science instrument, and healthcare equipment industry.
  • Ability to motivate, provide leadership and a participative organizational climate to selectively attract and retain professional staff.
  • Mindset to continuously improve processes.
  • Ability to analyze complex business issues and isolate root causes and work towards a simpler and more efficient process. Service minded.
  • A good team player with excellent communication and interpersonal skills.
  • ERP knowledge, preferably SAP plus Microsoft office tools.
  • Awareness for compliance.
  • Willing to travel.

 

 





Type: Permanent

Category: Customer Service - No Selection Required

Reference ID: KWW_112124_copy_copy

Date Posted: 28/06/2023

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