Responsibilities: • Deliver technical support for Battery monitoring systems through phone, email, or remote assistance. • Occasionally visit customer sites to assist with technical support issues. • Provide technical phone support as a backup when the customer support team requires assistance. • Keep the customer support team informed about ongoing cases to ensure effective communication with end customers. • Identify and report any deficiencies in product performance or documentation to the relevant personnel. • Occasionally contribute to product validation testing.
Requirements: • Possess a background in Electrical Engineering. • Represent the company in a courteous and supportive manner via phone, email, and inperson interactions. • Demonstrate the ability to work independently and without direct supervision. • Excel under pressure and adapt to changing priorities. • Maintain meticulous and accurate records. • Approach problem-solving in a systematic and inquisitive manner. • Exhibit strong communication skills and the aptitude to explain complex concepts in simple terms. • Possess a fundamental understanding of Electronics. • Familiarity with renewable energy. • Minimum of 1 year of experience in a technical support role.