• Provide remote technical support
• Identify deficiencies in products
• 1 year experience

Responsibilities:
• Deliver technical support for Battery monitoring systems through phone, email, or remote
assistance.
• Occasionally visit customer sites to assist with technical support issues.
• Provide technical phone support as a backup when the customer support team requires
assistance.
• Keep the customer support team informed about ongoing cases to ensure effective
communication with end customers.
• Identify and report any deficiencies in product performance or documentation to the
relevant personnel.
• Occasionally contribute to product validation testing.

Requirements:
• Possess a background in Electrical Engineering.
• Represent the company in a courteous and supportive manner via phone, email, and inperson interactions.
• Demonstrate the ability to work independently and without direct supervision.
• Excel under pressure and adapt to changing priorities.
• Maintain meticulous and accurate records.
• Approach problem-solving in a systematic and inquisitive manner.
• Exhibit strong communication skills and the aptitude to explain complex concepts in simple
terms.
• Possess a fundamental understanding of Electronics.
• Familiarity with renewable energy.
• Minimum of 1 year of experience in a technical support role.