• Work life balance, 5 days work
• Attractive package
• Professional, detail-oriented

Key Responsibilities:

• Lead engineers in ITSM/ITOM tools (e.g., ServiceNow, BMC).
• Manage and maintain monitoring/ITSM platforms daily and strategically.
• Communicate approaches/procedures to stakeholders.
• Define/implement KPIs for monitoring, event management, and ITSM efficiency.
• Report key metrics and drive continuous improvements.
• Support other ITSM processes as backup.

Requirements:

• 10+ years in systems management (ServiceNow, BMC).
• Expertise in ITSM tools (ServiceNow, BMC Helix, Ivanti) in complex environments.
• Degree in CS/IT; ITIL certification.
• Mission-critical systems, Agile/code experience.
• Linux/Windows (RedHat preferred), scripting preferred.
• Financial/regulated industry experience a plus.
• Strong leadership, vendor management, analytical, communication skills.
• Independent, team player, proficient in documentation.