Job duties:

• Provide technical support for voice systems and troubleshoot issues across multiple platforms.
• Install, configure, and test IT equipment (network devices, computers, peripherals) and assist with LAN/Wi-Fi deployments at client sites.
• Support Windows OS and Office 365 applications, ensuring smooth operation and resolving technical problems.
• Collaborate with internal teams and vendors for escalations, maintain documentation, and submit task reports.
• Continuously learn new technologies, assist in IT projects, and develop independent troubleshooting skills.

Job requirements:

• High school diploma or above;preferably with IT-related experience.
• Basic knowledge in PC hardware/software, Networking fundamentals, Wi-Fi setup and basic troubleshooting.
• Familiarity with Session Border Controllers (SBC), Microsoft Teams Voice and Avaya systems.
• Strong communication skills with a collaborative mindset.
• Self-motivated, eager to learn, and comfortable working at client locations.
• Fluent in Cantonese and English.