• 15 days Annual Leave
• Work Location: Central / Olympics
• Previous banking experience is preferred but not a must

As one of the world’s largest banking and financial services organisations, HSBC has been connecting customers to opportunities since 1865. With operations in 63 countries and territories, HSBC’s unparalleled international network links developed and emerging markets, and spans the world’s largest and fastest-growing trade corridors. The bank serves more than 40 million customers through its commercial, retail, investment and private banking businesses, which are supported by operational and functional teams around the world.

Responsibilities

• Capture and document business requirements (e.g., user stories, process maps, functional requirements) with guidance from senior colleagues.
• Support process analysis across Middle Office activities to identify gaps, risks, and improvement opportunities.
• Assist with data analysis and MI reporting (volumes, turnaround times, exceptions) and summarise insights for stakeholders.
• Coordinate with stakeholders across Front Office, Operations, Compliance/Risk, and Technology to clarify needs and priorities.
• Support UAT preparation and execution (test scenarios, evidence, defect logging, retesting and sign-off tracking).
• Maintain clear documentation and action logs (RAID, meeting notes, decisions) to ensure traceability and audit readiness.
• Contribute to the creation and upkeep of SOPs, user guides, and change communications/training materials.

Requirements

• Strong analytical skills and attention to detail; able to structure problems and present clear findings.
• Good communication skills with the ability to produce concise, high-quality documentation.
• Microsoft office (Excel/PowerPoint/word etc..), as must and knowledge or experience on VBA will be plus, exposure to data/reporting tools is a plus. Interest in Private Banking/Middle Office operations and a strong risk-and-controls mindset.

If you are interested in this role, click “Apply”

HSBC is committed to building a work culture where everyone is valued, respected and opinions count. They take pride in providing a workplace that fosters continuous professional development, collaboration and supporting people to be at their best in an inclusive and diverse environment.