• Top Tier Luxury Brand, MNC, International, Long History, Stable
• Welcome Top Tier Hotel Guest Relations / Loyalty Manager Background
• Office role, office hour, No Sales Target / high-touch VIP client care

Director of Guest Relations / Loyalty

Highlights

• No Commercial Sales Targets (Zero Retail KPI): Purely focused on high-touch VIP client care, bespoke salon experiences, and brand loyalty.

• Exceptional Base Compensation & Work-Life Balance: Highly competitive guaranteed base salary (HKD 51-53k × 13 months + bonus) with regular 5-day office/boutique hours

Key Responsibilities

• Orchestrate High-Touch Client Experiences: Oversee boutique activations, private viewing appointments, and bespoke salon events across Hong Kong touchpoints, upholding centuries of luxury hospitality traditions.

• Cultivate Long-Term VIP Loyalty: Build authentic, enduring relationships with ultra-high-net-worth (UHNW) collectors through personalized outreach, bespoke gifting, and thoughtful concierge care.

• Coach & Elevate Frontline Sales Teams: Translate 5-star luxury hotel, private club, or premier concierge service standards into actionable coaching, training boutique sales consultants to deliver world-class VIP service.

• Drive Client Development & Loyalty Programs: Implement data-informed client segmentation to identify growth opportunities, re-engage prestige clients, and foster long-term retention.

• Serve as a True Brand Ambassador: Embody the maison’s prestige with impeccable poise, eloquence, and sophistication across all client-facing and corporate initiatives.

Ideal Candidate Profile

• Professional Background: 5+ years of distinguished experience in ultra-luxury 5-star hotel VIP hospitality (e.g., Guest Relations Manager) or luxury client development.

• Executive Poise & Emotional Intelligence: Impeccable presentation, natural warmth, and high emotional EQ; seasoned in engaging high-profile collectors and international executives with discretion.

• Linguistic Excellence & Mentorship Drive: Native Cantonese, fluent business English, and proficient Mandarin demonstrated enthusiasm for team coaching and service excellence.