• Managed order creation, tracking and closure.
• Coordinated FSE schedules and job execution.
• Responded to customer enquiries and requests.

Job description

Provide support to sales and customer

- Be responsible for aftermarket internal order process & enquiries

- To work closely with sales, FSE & customer to ensure order fulfillment included order status monitoring, order creation and order closing

- Forward planning for on hand jobs to maximize the FSE utilization

- Fast response to sales/ customer requests to ensure customer satisfaction

Co-ordination with FSE and logistic team

- Interacting with FSE, supervisor & customer and make sure the on-site job execution smoothly

- Assign FSE task according to the FSE competency and availability

- Follow up the open points in order to complete the job, and minimize the work in progress job ratio   

Office administration

- Assist Operation Manager to maintain premises according to the SHEQ policy

- Handle ad hoc assignments and other duties as required

To succeed, you will need

- University graduate preferred, degree holder in any discipline

- More than 2 years’ sales admin support experience in sizeable organization

- Strong skills and experience in customer service

- Problem-solving mindset and can work under pressure

- Possess excellent communication skills and customer-orientated attitude

- Strong computer skills and multitask capability 

- Proficiency in English and Chinese

Interested parties please send your full resume with your current and expected salary by clicking "Apply Now".