• 5 days work week
• At least 1 year CS experience in banking industry
• Overnight Shift

Responsibilities

• Handle customers enquires in relation to account opening and other banking products and services via phone, livechat and emails in a professional manner.
• Handle customer's complaint in accordance with the regulatory requirements and internal policies/procedures.
• Work closely with the Operations Department and manage outbound review check.
• Prepare reports for the supervisor.
• Reviewing operation procedures and provide quality insights.
• Handle ad-hoc tasks assigned.

Requirement

• Diploma holder or above in any disciplines
• 1 year working experience, customer service or complaint handling experience in retail or corporate banking sector is preferred
• Customer oriented mindset with commitment to deliver quality service
• A good team player with strong interpersonal and communication skills
• Willing to work in shifts
• Excellent command of both spoken and written English and Chinese, including Putonghua

Interested parties please submit your full resume with current and expected salary by clicking "Apply Now".