Ensure achievement of quantitative and qualitative external customer satisfaction goals in order to meet excellent service quality.
Own and drive the strategic resources planning and talent development for the service team.
Lead an energetic team for performing sales administration tasks and providing customer services, including handle and resolve the inquiries and complaints
Enforce and drive on initiation for new Projects in operational part and problem solving to manage stakeholders expectations
Support on operation execution and planning on sales leads assignment on sales information system functions for different teams
Job requirements:
Minimum 5 years of experience in service function with at least 2 years’ experience team management.
BS Degree in business or relevant major.
Good language skill in both English and
Experience in a sales & service organization, especially in service industry.
Ability to motivate, provide leadership and a participative organizational climate to selectively attract and retain professional staff.
Mindset to continuously improve processes.
Ability to analyze complex business issues and isolate root causes and work towards a simpler and more efficient process. Service minded.
A good team player with excellent communication and interpersonal skills.