UX Lead - Sal. up to 80k per month

Hong Kong

As one of the world's largest banking and financial services organisations, HSBC has been connecting customers to opportunities since 1865. With operations in 65 countries and territories, HSBC's unparalleled international network links developed and emerging markets, and spans the world's largest and fastest-growing trade corridors. The bank serves more than 40 million customers through its commercial, retail, investment and private banking businesses, which are supported by operational and functional teams around the world.

Help define and drive the future of HSBC's digital design. Be a part in identifying product strategy and envisioning the ecosystems and inspire teams to push the boundaries of what's possible. Provide a clear vision of the future of UX for the services.

  • Oversee quality of design solutions as they related to UX and Interaction Design.
  • Elevate and strengthen UX Design as a practice.
  • Own UX craft and capability output across the program and ensure project deliverables is of the highest quality.
  • Provide individual and team-level coaching and feedback as it relates to UX Design.
  • Collaborate with User Research, CX team and product management to understand user needs, identify design opportunities and create meaningful product experiences.
  • Drive a human-centered design process that spans all phases of development.
  • Frame design solutions and explain thinking and rationale in a compelling way.
  • Enhance HSBC's overall customer experience to create positive impact on people's perception of the brand
  • Be the gate keeper in ensuring the UX is intuitive and consistent across journeys
  • Ensure design principles and aligned UX are clearly translated and articulated in the artifacts

Skills Reqd.

  1. 7+ years of experience in UX and Digital Design
  2. 4 years management experience
  3. Line management experience; supporting and developing others

Experience  driving:

  • Process
  • Goals
  • Strategy / vision
  • Methodology
  • Internal and external relationship management
  • Working with senior management to drive efficiency

HSBC is committed to building a work culture where everyone is valued, respected and opinions count. They take pride in providing a workplace that fosters continuous professional development, collaboration and supporting people to be at their best in an inclusive and diverse environment.

Type: Contract

Category: I.T & T - Banking / Finance IT

Reference ID: 611-20210413-SS

Date Posted: 13/04/2021