• Luxury retail industry
• 8 years experience in training
• Excellent communication and presentation skills

Our client, a luxury retail group is looking for a Training & Development Manager.

Job Description

• Collaborate with business units to achieve training targets for exclusive brands and company training goals.
• Plan and implement training strategies to maximize retail training outputs.
• Conduct ongoing training needs analysis in partnership with retail operations and department managers.
• Prepare yearly training plans, monitor training budget, and make recommendations aligned with business needs.
• Conduct annual reviews on training effectiveness and contribute to improvement plans.
• Develop and design training programs and tools, including translation, materials preparation, and logistics.
• Coordinate with product development departments and brand principals for product and customer service training programs.
• Provide new staff induction programs and soft skills training for retail staff.
• Monitor staff development programs such as Management Trainee and fast-track sales trainee programs.
• Liaise with external partners for specific training programs and manage the Train-the-Trainer program.
• Conduct in-store training activities in collaboration with store managers to enhance sales skills and customer service levels.
• Develop the shop trainers' team and improve their training skills.
• Monitor the Mystery Shopping Program and suggest improvement plans and actions.
• Maintain and update training records consistently.
• Evaluate the effectiveness of allocated training resources.
• Update training and product manuals regularly and manage training facilities, including training centres.
• Handle ad hoc tasks as required

Requirement

• Bachelor’s degree in training management, Retail/Business Management, HR Management, or a related field.
• At least 8 years of hands-on experience in training and development, ideally within the retail service industry and luxury brands.
• Experience in customer experience development, training program design, and delivery is a significant advantage.
• Strong team player with a service-oriented mindset.
• Mature, attentive, proactive, and independent, with the ability to drive change is a must.
• Excellent communication and presentation skills are essential.
• Proficient in written and spoken English and Chinese, fluency in Mandarin.
• Proficient in MS Word, Excel, PowerPoint, and Chinese word processing.
• Immediate availability is highly preferred.