• 3+ years of desktop support in large enterprises.
• Proficient in Mac and Windows OS.
• Strong knowledge of user/VIP support and ITIL.

Job Responsibilities

• Provide first and second level IT support, including desktop technical assistance through phone, ticketing system, email, and instant messaging tools.
• Diagnose and resolve customer issues related to Windows.
• Provide support for Microsoft Office, Exchange, VPN, SharePoint, user client hardware, mobile devices, and manage user accounts and permissions.
• Utilize remote administration tools to address issues on desktops, laptops, and printers.
• Maintain accurate and up-to-date asset and inventory records in the system.
• Update policies, procedures, and documentation relevant to projects or operations.
• Ensure adherence to standards, policies, and processes.

Job Requirements

• Diploma in computer science or equivalent IT experience.
• Over 3 years of desktop support experience in large enterprise environments.
• Certified as a Microsoft Certified Professional (MCP).
• Proficient in both Mac and Windows operating systems.
• Strong knowledge of user and VIP support and ITIL methodology.
• Strong skills in data analysis, communication, and interpersonal relations.
• MAC certification is preferred.
• Friendly with excellent telephone manner; mature and self-sufficient.
• Capable of working under pressure; self-motivated with strong problem-solving and analytical skills.
• Proficient in English and Putonghua (spoken and written).