• System Analyst / Software Analyst
• Software Development / Application Support
• .Net / MSSQL

Our client is looking for a Software Analyst to join their team.

Responsibilities:

• Provide ongoing support and maintenance for mission-critical application systems.
• Investigate and resolve application problems, handling ad-hoc service requests.
• Participate in application upgrades from testing to production rollout.
• Respond to technical problems and follow up on customer issues.
• Provide Helpdesk support by addressing requests from the ServiceNow/Remedy ticketing system and user inquiries, logging, and tracking incidents, and resolving issues.
• Prepare regular service reports and system documentation.
• Diagnose and resolve technical issues related to hardware, applications, networking, and cloud.

Requirements:

• Degree or above in Information Technology or related disciplines.
• 3-5 years of relevant application analysis / support experience.
• Experience in Microsoft SQL and .Net programming languages preferred.
• Strong proficiency in Windows Server administration.
• Familiarity with ITIL (Information Technology Infrastructure Library) processes is a plus.
• Excellent interpersonal, communication, and problem-solving skills.
• Proficiency in both written and spoken English, Cantonese. Fluent spoken Mandarin is a plus.

Interested parties please email a MS Word version resume and expected salary to allen.poon@manpowergrc.hk for further information.