Senior Manager – Membership Operations Support Efficiency

Salary: HKD 85,000 – 100,000 per month

This is a senior operations role for an experienced hospitality professional who can improve efficiency, streamline processes, and enhance member experience in a high‑end club environment. You will lead operational improvements, support digital and data initiatives, and manage a team to ensure smooth and compliant membership operations.

Key Responsibilities

• Lead process improvement and change initiatives to improve efficiency across Membership Operations
• Develop and maintain operational frameworks aligned with club policies, regulatory requirements, and service standards
• Identify opportunities to reduce manual work and improve workflows through technology and automation

• Own the Process Management Framework and ensure consistent implementation
• Design and implement data management practices to generate insights that improve operations and member engagement
• Work with project teams to deliver efficiency initiatives that create measurable business value

• Conduct regular process reviews and audits to ensure quality, compliance, and consistency
• Promote a culture of continuous improvement through training and development initiatives

• Lead, coach, and develop a high‑performing team
• Foster a positive, collaborative work environment
• Support succession planning and capability development within the team

Who They Are Looking For

• Minimum 15 years of experience in hospitality operations, ideally with a strong Food & Beverage background
• Degree or Diploma in Business Administration, Business Strategy, Hospitality Management, or a related discipline

• Proven leadership and people management skills
• Strong experience in process improvement and operational efficiency
• Data‑driven mindset with solid analytical skills
• Comfortable managing change and handling ad‑hoc projects
• Strong command of English for effective communication with stakeholders

Whatsapp : 852 -93193692