Our client, a leading Chinese securities firm, is seeking a Senior Client Services Officer to join its growing Hong Kong team. This role will be responsible for delivering high-quality client support, handling account-related matters, and ensuring an exceptional client experience across brokerage and wealth management services.

• Provide professional support to retail and high-net-worth clients on account servicing and trading-related enquiries.
• Handle account opening, maintenance, and documentation review in accordance with regulatory requirements.
• Coordinate with internal teams including Operations, Compliance, Settlement, and Relationship Managers to resolve client issues efficiently.
• Support clients on securities trading, corporate actions, IPO subscriptions, and account administration matters.
• Ensure all client requests are processed accurately and within service level standards.
• Assist in implementing client service initiatives and process improvements.
• Maintain up-to-date knowledge of regulatory and market developments.

• Bachelor's degree in Finance, Business Administration, or related disciplines.
• 2 years of client services experience within securities, brokerage, private wealth, or financial services.
• Solid understanding of securities products, trading operations, and account servicing processes.
• Strong communication and interpersonal skills.
• Proactive, detail-oriented, and client-focused mindset.
• Proficiency in English, Cantonese, and Mandarin is preferred.
• SFC Type 1,2