• 3 years of solid experience in desktop support
• Holder of MCP, MCSE, ITIL will be an advantage
• Windows 10, Active Directory, MS Office, Outlook.

Job Description

• Act as the front-line technical contact for users, addressing matters related to hardware, software, and networking.
• Handle user requests based on priority and follow up on support tickets promptly.
• Deliver assistance and carry out troubleshooting for a range of systems and applications.
• Keep IT asset inventory records properly maintained and managed.
• Execute operational tasks for the support team, such as patch rollouts.
• Develop standard support and operational procedures and establish a knowledge base.
• Help coordinate and implement IT projects.
• Take on other ad hoc tasks as assigned.

Job Requirements

• University degree in Computer Science, Information Technology, or a related area.
• At least 3 years of substantial experience in desktop support.
• Practical familiarity with Microsoft Windows 10, Active Directory, MS Office, and Outlook.
• Possession of MCP, MCSE, or ITIL certification would be beneficial.
• A cooperative team member with effective communication and strong organizational skills.
• Shows initiative, self-drive, and a service-oriented mindset.
• Strong verbal and written proficiency in English and Chinese.