• Attractive package with good career development
• Flexibility
• B2C

Requirements & Qualifications

• Advanced proficiency in Google Sheets/Excel and deep experience with CRM platforms.

• A proactive, detail-oriented mindset paired with strong problem-solving skills and high energy.

• Fluent verbal and written communication abilities in both English and Chinese.

• A Higher Diploma or Bachelor's Degree alongside 3+ years of proven background in sales operations or client administration (background in high-volume call or telesales settings is strongly preferred).

Key Responsibilities

• Optimize Operations & KPIs: Analyze processes to eliminate administrative bottlenecks, improve workflows, and help the team exceed performance targets.

• Bridge Sales & Logistics: Serve as the main point of contact between frontline sales and warehouse/logistics teams to guarantee seamless fulfillment and delivery.

• Master Pipeline Operations: Delegate inbound leads, monitor response speeds, and empower the sales team across communication channels like email, phone, and messaging apps.

• CRM & System Management: Own CRM integrity, track quote accuracy, and deliver critical performance insights to leadership.

• Analytics & Performance Tracking: Prepare, evaluate, and report overall sales pipeline metrics and operational data for management review.

What We Offer

• Generous annual leave package (18 days of AL plus Birthday Leave).

• Vibrant, smart-casual workplace featuring regular Happy Friday social events.

• Flat team structure that encourages open collaboration and respects fresh ideas.

• 5-day workweek featuring flexible lunch hours.

• Comprehensive healthcare package (Medical & Dental coverage) alongside discretionary bonuses.

• Competitive base pay paired with clear, performance-driven career advancement.