About the Role

Our client is seeking a customer-focused and technically minded professional to support the growth of their aftermarket business. The successful candidate will be responsible for managing assigned customer accounts, promoting service and maintenance solutions, and working closely with internal teams to deliver value-added support to customers in the machinery and equipment sector.

Responsibilities

• Manage aftermarket product and service sales for assigned customer accounts and achieve agreed sales targets.
• Develop and maintain strong customer relationships to support long-term business growth and customer satisfaction.
• Identify customer requirements and recommend appropriate service solutions, including service contracts, repair services, fixed-price offerings, and optimization products.
• Prepare and follow up on sales proposals, quotations, and service plans.
• Gather market intelligence and customer feedback to support business development initiatives.

• Work closely with Product and Field Service Engineering (FSE) teams to understand customer needs and provide suitable solutions.
• Support customers with technical and commercial enquiries related to products and services.
• Assist customers in improving equipment performance and utilization through appropriate aftermarket solutions.

• Collaborate with Service, Product, Sales, and other internal teams to ensure effective delivery of customer solutions.
• Coordinate service activities and support the execution of customer projects where required.
• Monitor account receivables and follow up on outstanding payments in accordance with company credit policies.