Public Relations Team Leader/ Team supervisor
Macau
Job Highlights
- Work closely with departments and stakeholders in the group
- 4+ years of experience in client service/ public relations field
- Permanent role, Discretionary Bonus, Medical coverage
Responsibilities:
- To lead and supervise the Public Relations team to deliver Calls/Emails/Live Chats services in a timely, efficient and quality manner
- Effectively coach and motivate team members and foster collaboration by recognizing positive attitude and behaviour
- Ensure the team is fully equiped with all new information related to products, procedures, guest needs and company related issues, changes or actions
- Provide performance feedback and coaching on a regular basis to each team member
- Prepare daily/weekly/monthly operation reports
Requirements:
- Higher Diploma holder or above with minimum of 3 years’ experience in public relations/ operation/ customer service
- Strong leadership skills with ability to drive performance management
- Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
- Strong analytical and organizational skills
- Ability to prioritize and manage multiple responsibilities and projects
- Proficiency in written and spoken English, Cantonese and Mandarin
Our client offers attractive benefit, package and excellent career development opportunities, including quarterly/year-end bonus, training, life and medical Insurance.
Type:
Permanent
Category: Customer Service - No Selection Required
Reference ID:
421-20220907-03LF
Date Posted:
07/09/2022