Our client is looking for Operation Lead.

Job responsibilities:

• Ensure achievement of quantitative and qualitative external customer satisfaction goals in order to meet excellent service quality.
• Own and drive the strategic resources planning and talent development for the service team.
• Lead an energetic team for performing sales administration tasks and providing customer services, including handle and resolve the inquiries and complaints
• Enforce and drive on initiation for new Projects in operational part and problem solving to manage stakeholders expectations
• Support on operation execution and planning on sales leads assignment on sales information system functions for different teams

 Job requirements:

• Minimum 5 years of experience in service function with at least 2 years’ experience team management.
• BS Degree in business or relevant major.
• Good language skill in both English and
• Experience in a sales & service organization, especially in service industry.
• Ability to motivate, provide leadership and a participative organizational climate to selectively attract and retain professional staff.
• Mindset to continuously improve processes.
• Ability to analyze complex business issues and isolate root causes and work towards a simpler and more efficient process. Service minded.
• A good team player with excellent communication and interpersonal skills.