Onsite with HSBC - Senior Customer Service Assistant (12 Month Contract, Up to 30K + OT)

Hsbc Centre Tower 1, Sham Mong Road, Tai Kok Tsui, Hong Kong

  • 2+ Years of Call Centre Experience
  • Good Understanding of MPF Knowledge
  • Working Location: HSBC Centre

As one of the world’s largest banking and financial services organisations, HSBC has been connecting customers to opportunities since 1865. With operations in 64 countries and territories, HSBC’s unparalleled international network links developed and emerging markets, and spans the world’s largest and fastest-growing trade corridors. The bank serves more than 40 million customers through its commercial, retail, investment and private banking businesses, which are supported by operational and functional teams around the world.

We’re currently seeking an experienced professional to join the HSBC Member Service Operations team.


Key Deliverables:

  • Handle scheme member inquiries and complaints from members, employers, fund managers, external trustees and authorities, make sure to provide appropriate solutions in a profession and timely manner
  • Liaise with internal parties to resolve scheme member requests or enquiries and provide quality services to scheme members
  • Work with other team members to maintain high level of KPIs
  • Prepare request and review user requirement for system enhancement
  • Monitor and coordinate various UATs or project if necessary
  • Participate in various departmental projects and serve as cross support for other teams within Member Services as needed
  • Support daily operation business for administration tasks and reporting
  • Prepare the monthly reports to internal and external parties
  • Provide support to the team manager and carry out other ad-hoc tasks as assigned



  • Degree holder preferable in Business/Communication/or related disciplines
  • Minimum 2 years' solid experience in customer services related industry; Strong MPF/ pension knowledge is an advantage
  • Good communication skills, professional telephone manner and complaint handling skills are essential
  • Strong sense of responsibility with good problem-solving skills
  • Customer-focus, open-minded, flexible, logical and systematic thinking with positive working attitude
  • Strong interpersonal and communication skills, capable to attend to details
  • Capacity to multi-task, manage time effectively and work independently under pressure to fulfill assigned tasks by the timeline
  • Demonstrate strong sense of risk and control
  • Excellent command in spoken and written English and Chinese (including Mandarin)
  • Proficient in MS Office


If you are interested in this role, click “Apply Now” or you may also directly send your updated CV and expected salary to Tiger Wong at tiger.wong@manpowergrc.hk.

HSBC is committed to building a work culture where everyone is valued, respected and opinions count. They take pride in providing a workplace that fosters continuous professional development, collaboration and supporting people to be at their best in an inclusive and diverse environment.

Type: Contract

Category: Customer Service - No Selection Required

Reference ID: 117-161120211-TW

Date Posted: 16/11/2021