Onsite with HSBC-Product Support Specialist

Hong Kong

  • Product Support Specialist
  • Onsite with HSBC (12 months contract)
  • Equities and Securities Financing IT

Onsite with HSBC - Product Support Specialist (Contract)

As one of the world's largest banking and financial services organisations, HSBC has been connecting customers to opportunities since 1865. With operations in 64 countries and territories, HSBC's unparalleled international network links developed and emerging markets, and spans the world's largest and fastest-growing trade corridors. The bank serves more than 40 million customers through its commercial, retail, investment and private banking businesses, which are supported by operational and functional teams around the world.

 We're currently seeking an experienced professional to join the HSBC as Product Support Specialist 

  • Manage the production environment and provide triage capability for the Cash Equities Execution platform.
  • Primary responsibility is troubleshooting and resolving errors for end users and assist other engineers by contributing to product development and improving processes.

This role may be required to work on weekends


Budget - 130k per month


• Production environment monitoring and automation of monitoring tools
• Troubleshooting issues to quickly analyse available data to arrive at a root cause of the problem
• Managing the issues and requests list to ensure open queries and problems are dealt with promptly
• Incident management process including issue investigation, performing post incident reviews, management of stakeholder expectations, and delivery of resolutions
• Contributing to product development by recommending changes to improve supportability and efficiency


  • Must have excellent communication skills both written and verbal
  • Must have previous experience of working in Front Office IT preferably on Equities execution platform
  • Must be able to work closely with Front Office business stakeholders
  • Must have advanced problem resolution skills with ability to work independently and effectively under pressure
  • Must have experience of Unix, Linux, MS Windows and Scripting with knowledge of IT infrastructure
  • Must have experience with Fidessa Cash Trading Platform


If you are interested in this role, click "apply", else, you may also directly send your updated resume to Shwetha at Shwetha.vineeth@manpowergrc.com


HSBC is committed to building a work culture where everyone is valued, respected and opinions count. They take pride in providing a workplace that fosters continuous professional development, collaboration and supporting people to be at their best in an inclusive and diverse environment.

Type: Contract

Category: I.T & T - Banking / Finance IT

Reference ID: 117-041120219-SV

Date Posted: 04/11/2021