Onsite with HSBC - Card Handling Assistant (12-month Contract, up to 20K)

Tai Kok Tsui, Hong Kong

  • Support the order processing & maintenance tasks
  • Fresh Grad Welcome!
  • Work Location: HSBC Centre


We are currently seeking a high calibre professional to join HSBC as Card Handling Assistant (12-Month Agency Contract).

Title: Card Handling Assistant

Monthly salary: HKD18,500 to 20,000

Contract duration: 12 Months



  • Support the order processing and maintenance tasks.
  • Provide accurate and quality work to minimize reversal rate and complaint cases.
  • Handle exceptions and problem cases under advice and supervision of manager.
  • Consistently aim for customer satisfaction and coordinate with the managers for customer feedback or complaints.
  • Report irregularities and issues to supervisor promptly and accurately.
  • Provide quality services to internal and external clients in accordance with all group standards.
  • Follow up independently with queries raised, escalating to line manager where appropriate.
  • Back up other colleagues of the team in accordance with back up arrangements as advised by managers.
  • Proactively seek out opportunities to assist other team members.
  • Proactively learn other tasks to become familiar with the full operations flow.
  • Ensure compliance with all relevant internal control documents and external regulatory requirements.
  • Ensure Service Level Agreement on various tasks.
  • Proactively initiate enhancement in job processes.


  • Proficient in all Microsoft Office applications
  • Good customer service communication and interpersonal skill
  • Strong command of both written and spoken English
  • Strong accounting knowledge
  • Strong attention to detail under pressure and ability to meet deadlines
  • Structured, systematic working style
  • Able to work as part of a team
  • Positive attitude and keen to learn
  • Maintains composure and professionalism in a fast-paced work atmosphere
  • Flexibility in working different shifts when required


If you are interested in this role, click “apply”.

Type: Contract

Category: Corporate Banking - No Selection Required

Reference ID: 117-080520231-AL

Date Posted: 08/05/2023