We are currently seeking a high calibre professional to join HSBC as Card Handling Assistant (12-Month Agency Contract).

Title: Card Handling Assistant

Monthly salary: HKD18,500 to 20,000

Contract duration: 12 Months

Responsibilities:

• Support the order processing and maintenance tasks.
• Provide accurate and quality work to minimize reversal rate and complaint cases.
• Handle exceptions and problem cases under advice and supervision of manager.
• Consistently aim for customer satisfaction and coordinate with the managers for customer feedback or complaints.
• Report irregularities and issues to supervisor promptly and accurately.
• Provide quality services to internal and external clients in accordance with all group standards.
• Follow up independently with queries raised, escalating to line manager where appropriate.
• Back up other colleagues of the team in accordance with back up arrangements as advised by managers.
• Proactively seek out opportunities to assist other team members.
• Proactively learn other tasks to become familiar with the full operations flow.
• Ensure compliance with all relevant internal control documents and external regulatory requirements.
• Ensure Service Level Agreement on various tasks.
• Proactively initiate enhancement in job processes.

Requirements:

• Proficient in all Microsoft Office applications
• Good customer service communication and interpersonal skill
• Strong command of both written and spoken English
• Strong accounting knowledge
• Strong attention to detail under pressure and ability to meet deadlines
• Structured, systematic working style
• Able to work as part of a team
• Positive attitude and keen to learn
• Maintains composure and professionalism in a fast-paced work atmosphere
• Flexibility in working different shifts when required