Onsite with HSBC - Assistant Triage Manager (12 months contract, up to 28K)

Hsbc Centre Tower 1, Sham Mong Road, Tai Kok Tsui, Hong Kong

  • Existing Fraud Operations / Investigations Exp.
  • Financial Crime Threat Mitigation
  • Working location: HSBC Centre

As one of the world’s largest banking and financial services organisations, HSBC has been connecting customers to opportunities since 1865. With operations in 64 countries and territories, HSBC’s unparalleled international network links developed and emerging markets, and spans the world’s largest and fastest-growing trade corridors. The bank serves more than 40 million customers through its commercial, retail, investment and private banking businesses, which are supported by operational and functional teams around the world.

We’re currently seeking an experienced professional to join the HSBC Triage team.


Job Duties:

  • Principal point of referral for all relevant investigations, which may originate from various internal or external sources.
  • Continuously monitor and action requests that arrive in the regional enquiries inbox.
  • The provision of timely and reliable assessment and triage on potential financial crime risks to improve risk management decisions within FCI.
  • Completion of initial case intake assessment and all associated logging to determine action status of request.
  • To adhere to the globally defined triage procedures or approved country variances across FCI Investigation, which are designed to support the operational effectiveness of the investigative capability.
  • Ensure that all cases are correctly entered onto the case management system.

Job Requirements:

  • Existing Fraud Operations / Investigations; I&A; or Branch or Direct experience preferred but not essential
  • Knowledge of bank enquiry systems
  • Capable of picking up, and applying, new ideas/concepts quickly
  • Excellent inter-personal, customer service and communication skills – written and verbal
  • Excellent organisation and analytical skills
  • Excellent decision-making / influencing skills
  • A motivated self-starter who has the ability to work effectively alone and under pressure
  • The ability to work accurately and to remain calm and controlled under pressure whilst performing all functions of the role
  • Adaptability and flexibility
  • Good PC skills and knowledge of Microsoft software
  • Enthusiasm and a positive ‘can do’ attitude


HSBC is committed to building a work culture where everyone is valued, respected and opinions count. They take pride in providing a workplace that fosters continuous professional development, collaboration and supporting people to be at their best in an inclusive and diverse environment.


For all interested parties, please send your CV and expected salary to tiger.wong@manpowergrc.hk or click 'Apply Now'.

Type: Contract

Category: Corporate Banking - No Selection Required

Reference ID: 117-18112021-TW

Date Posted: 18/11/2021

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