• At least 8+ years of Customer Service experience in IT industry
• Immediate available is highly preferred
• Coordinate various teams such as service desk, helpdesk, infrastructure, vendors

Duties as Service Delivery Executive:

Responsibilities:      

• Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business users for service delivery.
• Interact with customers to understand Service Level Agreements and ensure that all services and support functions remain responsive

Requirements:    

• Degree in Information Technology or related discipline
• At least 8+ years of Customer Service experience in IT industry
• Experience in Enterprise Support is a definite advantage

Duties as Service Delivery Manager:

Responsibilities:  

• Lead the planning, implementation, and ongoing management of IT infrastructure services, including servers, networks, cloud platforms, storage, and other foundational technology components.
• Ensure the delivery of infrastructure services meets or exceeds SLAs and KPIs, focusing on availability, performance, and customer satisfaction.
• Establish and maintain service delivery frameworks based on ITIL or other industry standards.

 Requirement:

• 5+ years of progressive experience in IT service delivery or infrastructure management roles.
• Minimum of 2 years in a leadership or managerial capacity overseeing cross-functional infrastructure or operations teams.
• Demonstrated success in delivering complex IT infrastructure projects and managing vendor relationships.

Interested parties please send your full resume with your current and expected salary to shirley.cho@manpowergrc.hk