• High Diploma of Information Technology, Computer Science, or related field
• 2+ years of experience in a technical support or deskside support role
• Familiarity with ITIL framework and best practices

Key Responsibilities:

• Provide on-site technical support for desktops, laptops, mobile devices, printers, and other peripherals
• Troubleshoot and resolve hardware and software issues including Windows OS, Microsoft 365, and commonly used applications
• Perform installation, configuration, and upgrades of computer hardware, OS, and software
• Support users with network connectivity issues, including Wi-Fi, LAN, VPN, and remote access
• Collaborate with service desk and infrastructure teams to ensure issue resolution and knowledge sharing

Required Qualifications:

• High Diploma of Information Technology, Computer Science, or related field 
• 2+ years of experience in a technical support or deskside support role
• Experience with ticketing systems (e.g., ServiceNow, Jira, Remedy)
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified, ITIL Foundation) is a plus
• Onsite role with occasional travel to remote offices or data centres

Interested parties please send your full resume with your current and expected salary to shirley.cho@manpowergrc.hk