• Minimum 1-year experience in customer services
• Experience in Call Centre is an advantage
• Fluency in spoken Cantonese and English

Job duties:

• To provide services and support by 7-day operation hours in Members Services Hotline and perform telesales activities within appropriate timelines to drive initiatives of different programmes.
• To answer Members’ enquiries such as Administrative issues and Members’ Mobile App Support Services according to the Club’s standard policies and procedures.
• To communicate with the internal colleagues to ensure that Members’ needs are being handled and followed-up
• To record and follow Members’ feedbacks and complaints timely.
• To accept the duties which assigned by the Line Manager(s).

Requirement:

• A university degree holder with minimum 1-year experience in customer services.
• Experience in Call Centre is an advantage.
• Good understanding of Customer Management System.
• Strong co-ordination skills with fluency in spoken Cantonese and English and in written English.
• Knowledge in written Chinese and spoken Mandarin is an advantage.
• Hands-on experience of MS Office applications (Word, Excel and PowerPoint)
• Chinese typing is preferable.