Duties

• Serve as the first point of contact for staff needing technical assistance
• Diagnose and resolve issues related to computers, software, and IT services
• Provide support for Windows systems, productivity tools, Microsoft 365 apps, and other business applications
• Handle user account setup, permission changes, and access administration
• Look after office IT equipment, basic server tasks, and network connectivity
• Assist with server-related checks, system maintenance, and directory services
• Record and update support requests through the ticketing system
• Keep track of hardware and software assets
• Work with the internal IT team on system upgrades, rollouts, and operational improvements
• Ensure compliance with internal IT standards and security guidelines