Job Duties:

• Deliver deskside support for computers, mobile devices, printers, and peripherals.
• Diagnose and resolve issues with Windows OS, Microsoft 365, and common applications.
• Handle installation, configuration, and upgrades of hardware and software.
• Assist with network connectivity (LAN, Wi-Fi, VPN) and manage user accounts via Active Directory.
• Maintain asset records, escalate complex problems, and support IT projects and AV setups.

Job Requirements:

• Diploma in IT or related field.
• At least 2 years in technical or deskside support roles.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.
• Familiarity with ticketing systems and ITIL practices.
• Excellent troubleshooting and customer service skills.
• Ability to work independently and manage time effectively.