• IT Technical support
• At least 3 yrs exp a MUST
• 5 days, HK Island, office

Job Duties:

This role is responsible for delivering excellent technical support to internal customers with outstanding customer service, satisfaction, within the organization’s service level targets.

Job Requirements:

• Tertiary educations are desirable, Degree in relevant IT studies will be in an advantage
• Minimum 3 years’ solid working experience in the IT industry in supporting PC and Mobile Devices hardware/ software to end users
• Certifications in ITIL is a MUST
• Knowledge in MS Windows 10 or above, MS Windows Server, MS Office, MS Exchange, VMware and other major software packages.
• Hands-on experience in network support, such as Wi-Fi, VPN, routers, switches.
• Knowledge and experience in Incident Management, Problem Solving and Request Fulfilment processes
• Strong problem solving and analytical skills
• Good communication and interpersonal skills, customer service oriented and good team player