• Administrative support
• Customer Services
• 5 days work per week

HSBC, as one of the world’s largest banking and financial services organisations, now looking for a Senior Administration Officer to support their team.

Job Descriptions 

• Handle scheme member inquiries and complaints from members, employers, fund managers, external trustees and authorities, make sure to provide appropriate solutions in a profession and timely manner
• Liaise with internal parties to resolve scheme member requests or enquiries and provide quality services to scheme members
• Work with other team members to maintain high level of KPIs
• Prepare request and review user requirement for system enhancement
• Monitor and coordinate various UATs or project if necessary
• Participate in various departmental projects and serve as cross support for other teams within Member Services as needed
• Support daily operation business for administration tasks and reporting
• Prepare the monthly reports to internal and external parties
• Provide support to the team manager and carry out other ad-hoc tasks as assigned

Requirements

• Degree holder preferable in Business/Communication/or related disciplines
• Minimum 2 years' solid experience in customer services related industry; Strong MPF/ pension knowledge is an advantage
• Good communication skills, professional telephone manner and complaint handling skills are essential
• Strong sense of responsibility with good problem-solving skills
• Customer-focus, open-minded, flexible, logical and systematic thinking with positive working attitude
• Strong interpersonal and communication skills, capable to attend to details
• Capacity to multi-task, manage time effectively and work independently under pressure to fulfill assigned tasks by the timeline
• Demonstrate strong sense of risk and control
• Excellent command in spoken and written English and Chinese (including Mandarin)
• Proficient in MS Office

If you are interested in this role, click “Apply Now”