HSBC - Senior Administration Officer (up to 23k, 6 month contract)

Tai Kok Tsui, Hong Kong

  • Administrative support
  • Customer Services
  • 5 days work per week

HSBC, as one of the world’s largest banking and financial services organisations, now looking for a Senior Administration Officer to support their team.

Job Descriptions 

  • Handle scheme member inquiries and complaints from members, employers, fund managers, external trustees and authorities, make sure to provide appropriate solutions in a profession and timely manner
  • Liaise with internal parties to resolve scheme member requests or enquiries and provide quality services to scheme members
  • Work with other team members to maintain high level of KPIs
  • Prepare request and review user requirement for system enhancement
  • Monitor and coordinate various UATs or project if necessary
  • Participate in various departmental projects and serve as cross support for other teams within Member Services as needed
  • Support daily operation business for administration tasks and reporting
  • Prepare the monthly reports to internal and external parties
  • Provide support to the team manager and carry out other ad-hoc tasks as assigned


  • Degree holder preferable in Business/Communication/or related disciplines
  • Minimum 2 years' solid experience in customer services related industry; Strong MPF/ pension knowledge is an advantage
  • Good communication skills, professional telephone manner and complaint handling skills are essential
  • Strong sense of responsibility with good problem-solving skills
  • Customer-focus, open-minded, flexible, logical and systematic thinking with positive working attitude
  • Strong interpersonal and communication skills, capable to attend to details
  • Capacity to multi-task, manage time effectively and work independently under pressure to fulfill assigned tasks by the timeline
  • Demonstrate strong sense of risk and control
  • Excellent command in spoken and written English and Chinese (including Mandarin)
  • Proficient in MS Office

If you are interested in this role, click “Apply Now”

Type: Contract

Category: Corporate Banking - No Selection Required

Reference ID: 313-07092023(164)-SL

Date Posted: 07/09/2023