• Handle scheme member inquiries & complaints
• No aptitude test, one-round interview, actively hiring!
• Work Location: HSBC Centre

Title: Senior Administrator (GCB 7)
Max Monthly salary: 23K
Duration: 6 months (Renewable)
Work Location: HSBC Centre

Job Description

• Handle scheme member inquiries and complaints from members, employers, fund managers, external trustees and authorities, make sure to provide appropriate solutions in a profession and timely manner
• Liaise with internal parties to resolve scheme member requests or enquiries and provide quality services to scheme members
• Work with other team members to maintain high level of KPIs
• Prepare request and review user requirement for system enhancement
• Monitor and coordinate various UATs or project if necessary
• Participate in various departmental projects and serve as cross support for other teams within Member Services as needed
• Support daily operation business for administration tasks and reporting
• Prepare the monthly reports to internal and external parties
• Provide support to the team manager and carry out other ad-hoc tasks as assigned

Requirements

• Degree holder preferable in Business/Communication/or related disciplines
• Minimum 2 years' solid experience in customer services related industry; Strong MPF/ pension knowledge is an advantage
• Good communication skills, professional telephone manner and complaint handling skills are essential
• Strong sense of responsibility with good problem-solving skills
• Customer-focus, open-minded, flexible, logical and systematic thinking with positive working attitude
• Strong interpersonal and communication skills, capable to attend to details
• Capacity to multi-task, manage time effectively and work independently under pressure to fulfill assigned tasks by the timeline
• Demonstrate strong sense of risk and control
• Excellent command in spoken and written English and Chinese (including Mandarin)
• Proficient in MS Office
  
  

HSBC is committed to building a work culture where everyone is valued, respected and opinions count. They take pride in providing a workplace that fosters continuous professional development, collaboration and supporting people to be at their best in an inclusive and diverse environment.

If you are interested in this role, click “Apply Now”