• 15 days Annual Leave
• working location: Tai kok tsui
• Previous banking experience is preferred but not a must

As one of the world’s largest banking and financial services organisations, HSBC has been connecting customers to opportunities since 1865. With operations in 63 countries and territories, HSBC’s unparalleled international network links developed and emerging markets, and spans the world’s largest and fastest-growing trade corridors. The bank serves more than 40 million customers through its commercial, retail, investment and private banking businesses, which are supported by operational and functional teams around the world.

In this role you will need:

• Handle client instructions of account opening/servicing/closing appropriately and complete system update accurately within Service Level Agreement
• Provide support to manager to ensure the day-end process is completed on time
• Report exceptions and irregularities promptly for management awareness
• Participate in business initiatives/projects to provide user requirements, conduct user acceptance test and provide internal training to the team
• Share best practices to improve internal process within the team
• Produce Management Information reports as required
• Maintain effective communication with stakeholders

To be successful you will need:

• Bachelor’s degree in business, finance, related field or equivalent
• Good knowledge of customer service, account opening/closure and/or CRS and FATCA tax reporting

• Recent Graduates with part-time banking/customer service experience will be considered for an Officer role

• Good written and communication skills in Cantonese and English
• Self-motivated and able to work independently
• Technology Skills, knowledge of Microsoft Office Applications, advanced Excel skills are an advantage

If you are interested in this role, click “Apply”

HSBC is committed to building a work culture where everyone is valued, respected and opinions count. They take pride in providing a workplace that fosters continuous professional development, collaboration and supporting people to be at their best in an inclusive and diverse environment.