• Top Tier Luxury Retail Brand
• Office hour, Monday - Friday, 5 days' work week
• Guest Relations / Customer Service / Lounge

Job Highlights

• Global leader in luxury goods, with over 100 years of history.
• Top Tier Luxury industry
• Exciting opportunities to engage with high-net-worth clientele.

Key Responsibilities

• ensuring personalized service and fostering long-term client relationships.

• Act as an ambassador of the brand, building and maintaining strong client relationships.
• Provide top-tier customer service, assisting clients with both pre- and post-sales inquiries.
• Facilitate sales through understanding client needs and delivering tailored experiences.
• Collaborate with team members to ensure smooth boutique operations and exceptional client satisfaction.
• Complaint handling

Ideal Candidate Profile

• 3-5 years of experience in Luxury hospitality / guest relations / Concierge / Front Officer / Club Lounge Concierge.
• Fluent in Cantonese, English, and Mandarin.
• Strong interpersonal skills and a passion for delivering exceptional service.

Benefits

• Working Hours: 10am-7pm, 5 days,
• Career Development: Comprehensive training and clear progression path.
• Incentives: Performance-based bonuses