Sales & Customer Support

• Manage internal aftermarket orders and handle related customer and sales enquiries.
• Collaborate closely with customers, Sales teams, and Field Service Engineers (FSEs) to ensure efficient order processing, including order entry, progress tracking, and completion.
• Plan and coordinate upcoming service activities to optimize field service resource utilization.
• Respond promptly to customer and sales requests to maintain a high standard of service and customer satisfaction.

Coordination with Field Service & Logistics Teams

• Liaise with Field Service Engineers, supervisors, and customers to ensure service jobs are carried out effectively and according to schedule.
• Schedule and allocate work assignments based on engineer qualifications, skill sets, and availability.
• Monitor outstanding action items and job progress, ensuring timely completion while reducing the volume of work-in-progress activities.

Administrative Support

• Provide support to the Operations Manager in maintaining workplace standards and compliance with SHEQ requirements.
• Perform general administrative duties and undertake additional tasks or projects as assigned.

• Degree qualification preferred; candidates from any academic discipline will be considered.
• At least two years of experience in sales administration, customer service, or a related support function within a medium to large organization.
• Solid customer service experience with a strong service-oriented mindset.
• Strong analytical and problem-solving abilities, with the capacity to work effectively under pressure.
• Excellent interpersonal and communication skills, with a focus on delivering positive customer experiences.
• Proficient in computer applications and capable of handling multiple priorities simultaneously.
• Good command of both written and spoken English and Chinese.