• 2-3 days a week
• Flexible schedule, project basis
• Long term partnership

Our client, is one of the global leaders in international material testing. They are now extending their footprint to Hong Kong and is looking for a brand new Field Services Engineer to support the business growth. This person will be supporting the Service Supervisor to delivers our service products at customer sites. 

Job Responsibilites

• A strong emphasis on personal and customer SAFETY procedures and requirements
• Deliver preventative maintenance, repair, and new and retrofit installation services on customer sites that are compliant with the applicable quality management system
• Efficient travel to customer sites in Hongkong within 48 hours
• Document all service activities with service procedures
• Maintain customer experience consistent with Instron’s premium image and applicable policies, gain feedback from customers for improvement
• Collect customer needs when/after service activities for product promotion
• Regular training improvement of technical via company sponsored training
• Considering a stable part-time Job, fixed days each week or with flexible hours are acceptable

Requirements

• Degree/Diploma in Electrical or Electronic technology, mechanical engineering Certifications in Electronic Engineering Technology preferred.
• Basic computer knowledge is required, including the ability to install software, after training, should be able to operate Instron testing software
• Intermediate to advanced computer system knowledge which includes experience with current operating systems and productivity software (Outlook, Word, Excel, Internet Explorer, etc…).
• Knowledge of and experience repairing Electro–mechanical (closed loop control) systems is preferred
• Excellent written and oral communication skills, fluent in both Cantonese and Mandarin, proficient reading and writing Chinese and English.
• Ability to comprehend and interpret technical information involving mechanics, electronics with support
• Ability to manage a service schedule in a manner which results in timely service for our customers
• Ability to successfully interact with other support staff in a positive and productive fashion; delivering a consistent, premium service product to Instron customers.

Working conditions:

• Manufacturing plant or lab environment with occasional exposure to heat, humidity, oil, dirt, grease, dust, etc.
• Regular use of a variety of hand tools and diagnostic / heavy equipment.
• Some lifting required (up to approximately 10-20kg).