Role Overview

The Facilities Management Lead is responsible for overseeing daily facilities operations to ensure buildings, infrastructure, and services are operating efficiently, safely, and within budget. This role combines operational leadership, vendor management, and project coordination to support business continuity and service excellence.

Key Responsibilities

• Oversee day-to-day facilities operations, including maintenance, cleaning, security, and health & safety compliance
• Handle customer enquiries, complaints, and emergency incidents with timely and effective resolution
• Conduct regular site inspections to ensure service quality, safety compliance, and operational standards
• Implement and enforce internal policies, procedures, and best practices
• Lead, supervise, and motivate on-site teams to achieve operational targets
• Manage external vendors and contractors, including contract administration, performance monitoring, and issue resolution
• Ensure compliance with all statutory regulations, safety standards, and building codes
• Monitor performance using KPIs and continuous improvement initiatives
• Prepare, track, and manage operational and client budgets effectively
• Oversee base building infrastructure, asset management, preventive maintenance, and statutory compliance
• Lead critical operations such as power shutdowns and IT-related changes
• Support office projects including relocations, expansions, and site setup initiatives
• Collaborate with IT and regional security teams on CCTV, access control systems, testing, and commissioning
• Support due diligence activities related to site selection, leasing, and procurement
• Attend meetings outside normal office hours when required

Requirements

• Proven experience in property or facilities management
• Strong leadership and vendor management experience
• Solid problem-solving and operational management skills
• Hands-on, proactive, and service-oriented mindset
• Knowledge of building systems including power, cooling, safety, and security systems is an advantage

Contact Information

Contact Person: Eric Ng
Phone / WhatsApp: 9319 3692
Email: eric.ng@manpowergrc.hk