Responsibilities:

1. Respond to customer and potential consumer inquiries regarding a wide range of topics, including products, services, web ordering, payment, logistics, and technical issues.
2. Enhance and maintain customer satisfaction by effectively handling difficult cases and resolving complaints.
3. Manage various communication channels such as email, online chat, and phone to ensure prompt and comprehensive service delivery.
4. Handle offline purchase orders, both internal and external corporate orders, and manage the associated workflow.
5. Take the lead in providing proactive care to customers, ensuring a positive user experience, gathering and understanding customer feedback, and offering insights and suggestions.
6. Consolidate and summarize operational reports for hotline operations, analyze customer feedback, and propose operational improvements.
7. Provide support to the operations and logistics team in daily ad hoc programs and special orders.

Requirements:

1. Hold a degree from a recognized institution.
2. Possess a minimum of 5 years of experience in customer service, call center, sales administration, or order processing.
3. Preferred experience in the e-commerce or direct selling industry.
4. Ability to work effectively under pressure.
5. Strong communication skills, both verbal and written.
6. Excellent interpersonal skills, with the ability to communicate tactfully and confidently.
7. Proficient in reporting and analytical skills.
8. Strong time management skills.
9. Basic IT skills, including proficiency in PC technology, Microsoft Word, Excel, PowerPoint, etc.
10. Proficiency in Cantonese, English, and Mandarin languages.